Get in Touch
Have a question, a bug report, or need help with your account?
Send us an email and we'll get back to you.
⏱ Response within 3 business days
Email
Location
Hyderabad, Telangana, India
What We Can Help With
Account & Login
- Can't log in or forgot password
- Account deletion or data removal requests
- Changing your email or username
- Syncing issues across devices
Subscriptions & Billing
- Subscription not activating after purchase
- How to cancel your subscription
- Refund inquiries (processed via Apple — see below)
- Restore premium after reinstalling the App
App Features
- How the Focus Tunnel and Panic Flow work
- Setting up the streak and challenge system
- Google Fit sync not working
- Website blocker setup and troubleshooting (Android)
- Understanding your Journey Ring and Life Quality Metrics
- How the pattern detection insights are generated
Technical Issues & Bugs
- App crashing or freezing
- Data not saving correctly
- Notifications not arriving
- Streak not updating correctly after check-in
Privacy & Data Requests
- Request a copy of your personal data
- Request deletion of your account and data
- Questions about how your data is used
- Opt out of any data processing
Community & Content
- Reporting inappropriate community posts
- Questions about community guidelines
- Post removed without explanation
How to Contact Us
Email us at contactregryp@gmail.com with the subject line that best matches your issue. To help us respond faster, please include:
- Your registered email address or username
- Device type and OS version (e.g., iPhone 14, iOS 17)
- App version (found in Settings → About)
- A brief description of your issue or question
- Screenshots if applicable
We aim to respond to all inquiries within 3 business days. Complex issues may take slightly longer, but we will always acknowledge your email within 24 hours.
Subscription & Refund Help
All subscriptions are managed through Apple's App Store. To cancel your subscription or request a refund:
- Cancel subscription: Open iPhone Settings → [Your Name] → Subscriptions → BetterQuit → Cancel
- Request a refund: Visit reportaproblem.apple.com
- Restore purchase: Open BetterQuit → Settings → Restore Purchases
BetterQuit does not directly process refunds. All billing is handled by Apple in accordance with their policies.
Frequently Asked Questions
Does my streak reset completely if I relapse?
No. BetterQuit uses a non-zero reset system. When you relapse, your streak does not go to zero. Instead, it shows your progress since last relapse and reduces gradually, keeping your motivation intact.
Is my data private and anonymous?
Yes. Your behavioral data, urge logs, and relapse history are never shared with third parties for commercial purposes. Community features use auto-generated anonymous usernames — your real identity is never exposed.
How does the website blocker work on Android?
The blocker uses a local, on-device VPN filter and Accessibility Services to block NSFW content. No browsing data is transmitted to our servers — all filtering happens locally on your device.
Is the website blocker available on iOS?
Currently the website blocker is available on Android only due to iOS system restrictions. We are exploring options for future iOS support.
What is the Journey Ring?
The Journey Ring is the primary visual indicator of your overall progress. It is calculated based on days porn-free, consistency score, and recovery actions. It never resets to zero — it reflects your overall direction, not perfection.
How do I delete my account and all my data?
Go to Settings → Account → Delete Account inside the App, or email us at contactregryp@gmail.com. Your data will be deleted or anonymized within 30 days of the request.
Google Fit isn't syncing. What should I do?
Go to Settings → Integrations → Google Fit → Disconnect, then reconnect. Make sure you have granted the required permissions in both the App and your Google account settings. Contact us if the issue persists.